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QUALITY
- OBJECTIVE & PROCEDURE
Objective
To
honour the commitments given to the customers
at the time of his buying the pen , through
personal contact or through the different
means of communication.Objective is to give
complete satisfaction to the customer through
proper after sales service.
In
current business scenario a customer of
Parker has a life time warranty for the
pen he purchases from us ,but this warranty
covers only the manufacturing defects but
not the misuse.
As
a company we are committed to providing
excellent service to all our customers.
It is therefore important that any customer
complaint is properly channeled, responded
and resolved.
PARKER
WARRANTY
“
your Parker writing instrument is guaranteed
against failures due to faulty material
or workmanship throughout the life of the
original owner. Damage caused to product
due to impact or abuse by the customer ,loss
of a component or wear and tear is not covered
by this warranty. This warranty is non –
transferable.”
“Parker deserves the right to define
faulty product”
The
common manufacturing and non – manufacturing
defects are:
COMMON
MANUFACTURING DEFECTS
CAP/BARREL
CRACK
MECHANISM PROBLEM
REFILL LEAKAGE
WRITING
PROBLEM - FOR FOUNTAIN PENS
CAP
LOOSE
INK CONVERTER PROBLEM
NON WRITER REFILLS
FITMENT PROBLEM WITH ANY MAKING
PARTS
NON
- MANUFACTURING DEFECTS
NIB DAMAGE
CLIP
BENT OR AWAY FROM MAIN PORTION
BROKEN CLIP
PEELED OFF COATING
FADING OF GOLD & SILVER PLATING
NON
WRITER REFILL - WITHOUT INK
TAMPERED
AND MISHANDLED
FADING OF ANY PRINTING ON THE PEN.
The
servicing of pens will be directly
handled by Luxor Writing Instruments
Pvt. Ltd, New Delhi
The
defective pens should be sent to:
Luxor
Writing Instruments Pvt. Ltd
229,Okhla Industrial Estate, Phase
III
New Delhi – 110020
91-011-26849211, 26848891, 51613536,
51613537
E-mail: parkerservice@luxoroffice.com
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